Shipping
H Salon provides shipping services within the U.K. and internationally to ensure you receive our products no matter where you are. Once you place an order, we process and pack it within 2 business days. Delivery times vary based on your location and the shipping method selected. Standard shipping typically takes 3-5 business days within the U.K., while international delivery times depend on the destination.
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Shipping charges are calculated based on the weight of your package and your chosen shipping method, with the total cost displayed at checkout. Once your order is shipped, you will receive a confirmation email containing a tracking number. Use this number to monitor your shipment’s progress through our website or the carrier's site.
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Please double-check your shipping address during checkout to avoid any delays or issues. If you have any questions or concerns about shipping, our customer support team is available at hello@hsalon.hair and will be happy to assist you. We recommend reviewing this page regularly for the latest updates on our shipping policies.
Returns
At H Salon, your satisfaction is our priority. If you're not completely satisfied with your purchase, you can return items within 7 days of receipt for a full refund or exchange. Products must be unused, in their original packaging, and accompanied by the receipt or proof of purchase to be eligible for a return.
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If your product arrives damaged, please contact our customer support team at hello@hsalon.uk immediately with your order number and details of the damage. We will provide instructions for returning the damaged item and ensure a replacement or refund is processed promptly.
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Shipping charges for returns are the customer's responsibility unless the return is due to a mistake on our part or a damaged product. For more information on our returns process, including conditions and exclusions, please review our full returns policy. We’re here to ensure a seamless experience and appreciate your feedback.